This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of. or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information They do not signify that we endorse the website(s). You may not create a link to this website from any other website or document without continental Coffee Company’s written notice. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England & Wales. Your Account If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have ant reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner.
If an order needs to be cancelled please contact us immediately.
Please be aware that we use cookie/s in view of us studying the market and monitoring our range of products, therefore in registering on this website you will subject to the use of this analysis method.
Should you need to return any goods to us, you must notify us by e-mail of your intention to return the goods within 7 working days, starting the day after delivery. After notification we will issue you a returns authorisation number that you must quote on the paperwork when returning goods. Good must be returned ‘AS SOLD’ with their original packaging complete ‘As NEW’. Goods must be complete, unused, and in an ‘AS NEW’ condition (e.g. if you have opened the box to examine the goods it must have been done so without damaging the box and the packaging or damaging the goods in any way) and must be re-packaged as received. Goods must be returned to our returns department within 7 days of obtaining a returns authorisation number. We are unable to accept returns of un-wanted and non-faulty items. Any ‘FREE GIFTS’ with products must also be returned. You must organise the return of items at your own expense and risk. Returns cannot be accepted without prior authorisation and returns authorisation number. The returns authorisation is valid for 7 days only. Goods sent back without prior returns authorisation will be returned back to you and the cost of the delivery charged to you.
Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our returns department to check for completeness and correct product return.
We use both Royal Mail and UPS for the majority of our consignments. We reserve the option to ship via an alternative method.
Orders placed before 12 noon (Monday to Friday) will usually be shipped the same day, subject to stock availability. Any orders placed after this time will with next day service may not be sent until the next working day.
Delivery Charges (UK Mainland only)
Standard service (usually 1-3 working days)
Items under 1.5kgms will be charged at £4.95, items 1.6 to 30kgms will be charged at £6.50,
Free Delivery on orders over the value of £50 or more.
Excluding Postcode Areas:
IV1-11, 14-28, 33-39, 40, 41-49, 51-56, 63
PA20-40, 41-49, 60-78
PLEASE SELECT HIGHLAND & ISLANDS FOR THESE POSTCODE AREAS!
48-72 hour delivery to theses post code areas will be charged at £29.95 for items upto 10kgms.
Note orders to offshore UK and some parts of Northern Scotland or remote areas will not have next day service available, please check with our sales department if you are unsure.
Willow Coffee is in the United Kingdom serving UK Mainland.
We Endeavour to take all efforts which are required for maintaining online privacy norms on up-to-date basis which shows you the way toward safe and secured transactions.
We do not share, sell or rent your e-mail, we hold about you to any third party.
We will take all reasonable steps to safeguard the security and confidentiality of any information you provide to us. You accept the inherent security implications of providing information over the internet and will not hold us responsible for any breach of security or disclosure of information unless we have been negligent. Your personal information (e-mail id) will be preserved within the company or on its behalf wherever it is mandatory to do so and for this purpose adequate steps will be pursued to shield the personal information from unlawful access.